FAQ – Frequently Asked Questions

Short term loan FAQs - quidmarketloans.com

FAQ – Frequently Asked Questions

This section offers important information about QuidMarket short term loans.  QuidMarket short term loans are a flexible and fast way to borrow money. However, you should only use a short term loan or payday loan  to help out with unexpected expenses or short term financial problems. It is an expensive form of credit and is not intended for long term borrowing.

It is important to only borrow what you can reasonably afford to repay. Repayments are automatic via your debit card on your payday. If you think you are experiencing more long term or serious financial trouble go to the help and advice section where you will find links to various debt helplines and charities that offer free and impartial advice. If If the information you are looking for is not found here then feel free to contact us where a member of our friendly customer care team will be happy to help.

Select your loan

£

 

 Months

 
Borrowing
Interest
Payments
Total
£
£
 x £
£

This is for illustration purposes only. Your repayment schedule will be confirmed during your application

*All applications are subject to affordability checks*

Warning: Late repayment can cause you, serious money problems. For help, visit: moneyadviceservice.org.uk

Q. How much can I borrow from QuidMarket?

A. New customers can borrow from £300 to £600. Repeat customers can borrow between £200 and £1,000.

Q. How long can I have the loan for?

A. New customers can have the loan from 3 to 6 months. Repeat customers have the option to borrow from 1 to 6 months.

Q. How and when will I receive loan?

A. Once approved we will deposit the funds directly into your bank account on the application. We transfer the funds via Faster Payments System (FPS) and so should be available within minutes of the transfer. On rare occasions it can take your bank up to 2 hours to make the funds available for you to withdraw.

Q. Do I qualify for a QuidMarket short term Loan?

A. If you are between 23 & 65 years old, a resident of the UK, have a current UK bank account (and attached Debit Card) and in employment with a take home salary of at least £1,000 per month then you may qualify for a QuidMarket short term loan or a quick QuidMarket payday loan (repeat customers only). All applications are subject to affordability checks – extra documentation may be required.

Q. Do I qualify for a QuidMarket Loan even though I have bad credit?

A. As we provide short term loans, our underwriting process places emphasis on affordability and your ability to repay the instalmentsmeaning a poor credit history will not necessarily mean we are unable to lend to you. All applications are individually processed by our trained team of underwriters.

Q. Will I be subject to a credit check?

A. We use Credit Reference Agencies and Fraud Prevention Agencies during the underwriting process. The aim of this is to ensure we lend responsibly and are not offering credit to customers who are unable to repay. If we find the loan would have a negative affect on your finances or cause more financial difficulty we will decline the application. All our underwriters are trained in Responsible Lending and Anti Money Laundering (AML).

Q. Do you charge a fee to transfer money to my account?

A. No – we do not charge a fee for transferring your funds to your account.

Q. How quickly will I receive a decision?

A. Once the information entered on the application form has been verified and provisionally approved by the system, our team of underwriters will process your application as soon as possible. While we can’t say how long this will take we aim to process the applications and have a decision within 2 hours. Busy periods may take a little longer and applications received outside business hours will be processed first thing the next working day. We are also open Saturdays from 9am – 4.30pm

Q. What does ‘Provisionally Approved’ mean?

A. You might see the phrase “Provisionally Approved” on our email to you upon receipt of your completed application form. Provisional Approval does not mean the loan will be granted. Once you have completed the application form the system will verify the information as correct, for example your address, bank account and debit card details. If these checks come back OK your application is considered “Provisionally Approved” and will be passed to our team of underwriters who will perform the final checks.

Q. How do I update my personal information?

A. If any of your information changes, please log in to the Existing Customer Area (ECA) to submit your new details. If you have any problems logging in feel free to contact us.

Q. What time are you open?

A. Our opening hours are Monday – Friday 8am – 6pm, and Saturday 9am – 4pm. If you are an existing customer you can manage your account, update your details or make a payment 24 hours a day, 7 days a week by logging using the Existing Customer Area.

Q. What is a Debit Card Continuous Payment Authority (CPA)?

A. Continuous Payment Authority (sometimes known as Recurring Payments) is the method in which we collect your loan repayments. During your application you will submit your Debit Card details and paydate and pay frequency (monthly, weekly etc). When your loan is approved we will automatically take the instalment from your Debit Card on your payday. If this is declined we will contact you to make arrangements to collect the instalment and to get authority to re-set the CPA ready for the next instalment. This is slightly different to Direct Debit as there is no charge from your bank for a failed payment. When your loan application is complete you will be provided with the dates and amounts due before the loan agreement is set up so you can see exactly what you will be paying and on what dates.

Further information on our Debit Card Continuous Payment Authority can be found under section 3 in your Loan Agreement.

Q. What should I do if I think I may have difficulties paying?

A. First of all don’t be afraid to give us a ring on 0115 845 6434. We are always willing to help and listen if you feel you are experiencing long term financial problems – we take pride in our personable and friendly approach and you will be allocated a dedicated account manager so you can be confident your information will be treated with respect. We find when our customers deal with the same person it can help build up a relationship and a level of trust which in turn gives our customers confidence to discuss what can be a stressful subject.

There are a number of agencies who offer free debt advice such as StepchangeMoney Advice Service or National Debtline.

Q. What are the consequences of not paying?

A. It is important that you pay each loan repayment on each due date. If you do not make your payments on time, we may record it as a late payment or default on your credit file. This may make obtaining credit more difficult and/or more expensive for you in the future. Where an arrangement to pay has not been agreed we might instruct a third party debt collection agency or take legal action to recover the money you owe. Potential legal action may include, but no limited to, a County Court Judgment (CCJ) or an Attachment of Earnings Order (AOE) whereby your employer will be instructed by the courts to take an agreed amount from your wages at source. Failure to comply with an AOE may result in you attending court in person.

Q. Can I take out another loan or have top-up?

A. At present, we do not offer a top-up service. Our loan applications are underwritten individually and the affordability checks are done based on the information on the application so it is not a “credit limit” like some companies offer that allow you to borrow as much or as little within that limit. Once your loan is repaid your account will be clear so you are free to make another application. It is important to only borrow what you can reasonably afford to repay. Short Term loans are an expensive form of credit and there may be cheaper options available. If you think you are experiencing more long term or serious financial trouble go to the help and advice section where you will find links to various debt helplines and charities that offer free and impartial advice.

Q. Will you contact my employer?

A. As part of our underwriting process we must be sure we can confirm your employment status. However, we will always be discreet and never disclose any details to a third party and our staff are fully trained and compliant with Data Protection laws.

Q. Why do I need to provide an email address?

A. The are various pieces of information we need to provide, including a copy of your loan agreement. We also find a lot of customers prefer to be contacted, or contact us, via email rather than telephone.

Q. How much do I need to pay back every month?

A. When you make your application the instalments will be calculated, inclusive of interest, and will be displayed on the screen before you finalise your application.

Q. Are Quidmarket a direct lender, and will they charge me a fee?

A. Quidmarket is a direct lender and we do not charge any upfront fees and we will not charge you if you are unsuccessful. Our fees are transparent and clearly explained before you agree to our loan.

Q. Is your information secure?

A. We take the utmost care to ensure that all of our customers’ information is stored securely.

Q. Will you charge any late payment fees?

A. We do not charge any late payment fees.

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