If you are facing financial difficulties, we encourage you to reach out to us for support and guidance. Our team is dedicated to helping you navigate these challenging times by offering tailored solutions that could help alleviate your financial burden. We understand that every situation is unique, and we are here to listen to your concerns and provide options that best suit your needs. Whether you need information on financial assistance or support in negotiating payment plans, our experienced team are ready to assist you with compassion and confidentiality.
Contacting us as soon as possible is crucial in managing your financial difficulties effectively. Early intervention can prevent your situation from worsening and open up more avenues for assistance. We are committed to working with you to find practical solutions, such as restructuring your payments, providing temporary relief measures, or connecting you with external resources that offer financial aid. Our goal is to help you regain stability and peace of mind, ensuring you have the support you need during this difficult period. Please don’t hesitate to get in touch with us; we are here to help you every step of the way.
Taking the step to contact us early can make a significant difference in managing your financial difficulties. The sooner we understand your situation, the more options we have available to assist you. We are committed to working collaboratively with you to find the best possible resolution, ensuring that your financial obligations do not become unmanageable. Our experienced team is dedicated to providing compassionate and confidential assistance, offering you the resources and support needed to regain financial stability. Don’t hesitate to reach out to us; we are here to help you through this challenging time with empathy. You can also always get free, independent advice by visiting any of these organisations
If you need help or advice on how to deal with the various creditors you may have and you are in a position to speak to them yourself, then call the National Debtline on 0808 808 4000 – they can offer budgeting advice and have a free online self-help tool.
For expert advice on managing debt, contact StepChange. They provide free, confidential, and impartial support to help you navigate your financial difficulties.
MIND offers free professional assistance and support for mental health and well-being. They provide confidential guidance to help you cope with stress, anxiety, and other mental health concerns.
BeGambleAware provides free, impartial advice on gambling-related issues. They offer support and guidance to help you manage gambling-related concerns and seek further help if needed.
The short-term credit industry has gone through many changes in the last few years. The FCA took over regulation of companies offering short-term high-cost credit in 2014, in line with mainstream lenders and banks. A price cap was introduced in 2015:
Short term loan providers have to apply for authorisation from the FCA showing their policies and working practices were within the rules and guidelines set out by them.
A large number of companies in the short term loan sector did not meet the criteria. These companies had to prove they had implemented necessary changes to their policies and working practices or cease trading.
Here at QuidMarket, we were authorised by the FCA at the first time of asking in Feb 2016 – a very proud day for us all. This approval from the FCA underlines the commitment to our customers and shows us as a reputable, transparent honest lender.
If you feel you won’t be able to make your next repayment, please don’t worry, you can call us on 0115 845 6434 to discuss your situation or contact us via email at [email protected]. We are always ready to help you if you’re experiencing any financial difficulties and arrange a suitable timeframe to repay.
It’s important to be aware that if you’re unable to make your repayments on time, we may record this as a late payment or default on your credit file. This may make obtaining credit more difficult and/or more expensive for you in future. We may need to instruct a third-party debt collection agency or take legal action to recover the money owed if a suitable arrangement to repay arrears isn’t made. Potential legal action may include, but is not limited to, a County Court Judgment (CCJ) or an Attachment of Earnings Order (AOE), so if we can help come to an arrangement before this to help you, we shall do so.
If you are experiencing financial difficulties, there are a number of agencies that offer free debt advice that may help you, such as Stepchange, Money Helper or National Debtline.
No, customers are unable to take out a second loan whilst having another outstanding one with us. We also do not offer the ability to ‘top-up’ your loan during your credit agreement. Our cash loans are underwritten individually and affordability checks are completed based on the information within the application, so it is not a ‘credit limit’ like some lenders may offer. Once your loan is repaid in full, you are welcome to apply again in future if you need to. However, you should always consider whether further borrowing is right for your circumstances and is affordable.
Our Customer Service Team are available to assist you Monday – Friday 8:30am – 4:30pm. If you are an existing customer you can manage your account, update your details or make a payment 24 hours a day, 7 days a week by logging in using the Existing Customer Area.
We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it as this will help us to improve our standards.
As a consumer credit lender, our services are subject to the jurisdiction of the Financial Ombudsman Service. If you have a complaint about our services you should contact us either by post, telephone or email using the details on the Contact Us page and we will endeavour to resolve it as soon as possible.