FAQs About Our Short Term Loans

Financial Difficulties FAQs

If you feel you won’t be able to make your next repayment, please don’t worry, you can call us on 0115 845 6434 to discuss your situation or contact us via email at [email protected]. We are always ready to help you if you’re experiencing any financial difficulties and arrange a suitable timeframe to repay.

It’s important to be aware that if you’re unable to make your repayments on time, we may record this as a late payment or default on your credit file. This may make obtaining credit more difficult and/or more expensive for you in future. We may need to instruct a third-party debt collection agency or take legal action to recover the money owed if a suitable arrangement to repay arrears isn’t made. Potential legal action may include, but is not limited to, a County Court Judgment (CCJ) or an Attachment of Earnings Order (AOE), so if we can help come to an arrangement before this to help you, we shall do so.

If you are experiencing financial difficulties, there are a number of agencies that offer free debt advice that may help you, such as Stepchange, Money Helper or National Debtline.

No, customers are unable to take out a second loan whilst having another outstanding one with us. We also do not offer the ability to ‘top-up’ your loan during your credit agreement. Our cash loans are underwritten individually and affordability checks are completed based on the information within the application, so it is not a ‘credit limit’ like some lenders may offer. Once your loan is repaid in full, you are welcome to apply again in future if you need to. However, you should always consider whether further borrowing is right for your circumstances and is affordable.

Our Customer Service Team are available to assist you Monday – Friday 8:30am – 4:30pm. If you are an existing customer you can manage your account, update your details or make a payment 24 hours a day, 7 days a week by logging in using the Existing Customer Area.

We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it as this will help us to improve our standards.

As a consumer credit lender, our services are subject to the jurisdiction of the Financial Ombudsman Service. If you have a complaint about our services you should contact us either by post, telephone or email using the details on the Contact Us page and we will endeavour to resolve it as soon as possible.

Applications FAQs

We are different to other lenders in that we take a human approach when assessing your loan application. This means we do not rely on robots to make lending decisions, taking the time instead to review every application manually. We also do not require our customers to have an ‘excellent’ credit rating or provide a guarantor to apply. We do not charge any hidden fees either, so there are no admin or broker fees added to your loan, and no late payment charges.

New customers can borrow between £300 and £600, with returning customers able to apply for up to £1,500 if their first loan is settled in full. This is dependent on passing credit and affordability checks first. We offer flexible repayment terms between 3 to 6 months depending on your personal needs. You can use the sliders in our loan calculator to see how the repayments are affected by the different loan terms, helping you choose the right loan for you.

Once the information on your application has been verified and provisionally approved, our trained credit analysts will process your application as quickly as possible. We always aim to process your application and provide a decision within 2 hours, so we may be able to offer same day loans where possible. Busy periods may take a little longer and applications received outside of business hours will be prioritised first thing the next working day.

We will deposit the funds directly into your bank account via the Faster Payments System (FPS), so they should be available within minutes of the transfer. On rare occasions, it can take your bank up to 2 hours to make the funds available for you to withdraw.

To be eligible to apply for a loan, you must meet the following criteria:

Be between the ages of 23 and 65
Be a resident of the United Kingdom
Have a valid mobile number to receive text messages
Possess a current UK bank account with a valid debit card
Be employed and receive a take-home salary of at least £1,250 per month

Yes, we offer bad credit loans, and our team of trained credit analysts will assess affordability and your ability to repay the monthly instalments. This means that a poor credit history will not necessarily disqualify you from being eligible for a loan. All loan applications are processed individually by our team of trained credit analysts, who carefully assess each application to determine its suitability for approval.

Yes, we do use Credit Reference Agencies and Fraud Prevention Agencies as part of our underwriting process, in addition to conducting an affordability check. The purpose of this is to ensure that we lend responsibly and do not offer credit to customers who may be unable to repay their loans. If our findings indicate that a loan may have a negative impact on your finances or cause additional financial difficulty, we will have to decline your application. Our team of trained credit analysts are trained in Responsible Lending and Anti-Money Laundering (AML) practices, and adhere to the highest ethical and regulatory standards.

We are a direct lender and we do not charge any upfront fees, meaning we will not charge you if your application is unsuccessful. Our costs are transparent and clearly explained before you accept and enter into an agreement with us. Please use our loan calculator to see how much the loan amount and repayment term you want may cost before applying.

You might see the phrase “Provisionally Approved” on our email to you upon receipt of your completed application form. Provisional Approval does not mean the loan will be granted. This simply means that your application has met the minimum criteria for your application to be reviewed. Once you have completed the application form, our system will verify that the information is correct, for example, your address, bank account and debit card details. If these checks come back OK, your application is considered “Provisionally Approved” and will be passed to our team of underwriters who will perform the final checks.

Continuous Payment Authority (sometimes known as Recurring Payments) is the method in which we collect your loan repayments. During your application, you will submit your Debit Card details and your pay date and pay frequency (monthly, weekly etc). When your loan is approved we will automatically take the instalment from your Debit Card. If this is declined we will contact you to make arrangements to collect the instalment and to get you to re-set the CPA ready for the next instalment. This is slightly different to a Direct Debit as there is no charge from your bank for a failed payment. When your instalment loan application is complete, you will be provided with the dates and amounts due before the loan agreement is set up, so you can see exactly what you will be paying and on what dates.

Further information on our Debit Card Continuous Payment Authority can be found under section 3 in your Loan Agreement.

A short term loan enables you to borrow the money you need and choose repayments over 3 – 6 months. This allows you to choose affordable, flexible monthly repayments that match your budget and is ideal for helping you resolve emergencies and short-term financial issues. This can be convenient when you need to borrow a small loan amount and would prefer to spread the cost of repayment over a few instalments rather than settle in full on your next salary date.

We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it as this will help us to improve our standards.

Loans FAQs

Further information on our Debit Card Continuous Payment Authority can be found under section 3 in your Loan Agreement.

We are committed to providing a high-quality service to all our customers. When something goes wrong, we need you to tell us about it as this will help us to improve our standards.

As part of your loan agreement, a Continuous Payment Authority (CPA) will be set up on your bank account. We collect your loan repayments automatically through debit card payments, in line with the repayment schedule in your credit agreement. Unlike a Direct Debit, there is no charge from your bank if for any reason there is a failed payment. When your instalment loan application is complete, you’ll receive the full schedule for your loan repayments so that all you need to do is ensure available funds are cleared before the due date. You can find further information on the CPA under section 3 in your credit agreement.

Yes, if you can settle the full balance of your loan with us before the end of the repayment plan, please contact us. Our team will be happy to provide an early settlement figure and take payment to settle the loan if you can afford to do so. We do not charge any extra fees for this.