For thorough guidance and detailed instructions on how to file a complaint, kindly click on the link provided below. This will direct you to a page with all the necessary information to assist you in lodging your complaint effectively.
We welcome feedback on our services and application process so if you have any comments, please feel free to leave a review on our Trust Pilot review page. Alternatively, if you have a suggestion or new product you would like to see available, don’t hesitate to get in touch.
To be eligible to apply for a loan, you must meet the following criteria:
In addition to the above criteria, we also conduct credit and affordability checks to ensure that we lend responsibly and that our loans are affordable for our customers. We consider your income, expenses, and credit history when making our decision. It’s important to note that meeting the above criteria does not guarantee loan approval, as each application is assessed on a case-by-case basis.
We understand that your credit history may not always reflect your current financial situation, and we offer loans for people with bad credit. Our experienced team will assess your ability to make repayments on a monthly basis, based on your current financial situation. This means that having a poor credit score will not automatically disqualify you from being eligible for a loan. Each loan application is carefully evaluated on an individual basis by our team of trained professionals to determine its suitability for approval.
If you are unable to make your loan repayments on time, we encourage you to contact us as soon as possible on 0115 845 6434 or via email at [email protected] to discuss your situation. We are committed to helping our customers facing financial difficulties and can work together to arrange a suitable repayment timeframe.
It’s important to note that if you miss a repayment, it may be recorded on your credit file as a late payment or default, which could make it harder for you to access credit in the future. If we don’t hear from you and fail to receive payment, we may have to take further action, such as involving a third-party debt collection agency or pursuing legal action to recover the amount owed. This could result in additional fees and impact your credit score.
To avoid such situations, we recommend seeking free debt advice from organisations such as StepChange, Money Helper or National Debtline if you are experiencing financial difficulties.
As a direct lender, we do not charge any upfront fees, and you will not be charged if your loan application is unsuccessful. All our fees are transparent, and we will explain them clearly before you enter into an agreement with us. To find out how much your loan may cost, you can use our loan calculator to see the loan amount and repayment term before applying.
Our lending approach sets us apart from other lenders, as we take a personalised approach to assessing loan applications, unlike automated decision-making processes. Our focus is on the individual, rather than their credit rating, and we do not require a guarantor for loan approval. We pride ourselves on being transparent with our customers and have a strict policy of no hidden fees or charges, including no admin or broker fees, and no late payment fees.
