Given the current situation with COVID-19, please be assured that we will support you through any financial difficulties that this pandemic may cause you and your ability to repay your short term loan with us.
To all QuidMarket customers,
If you feel your circumstances dictate that you cannot make a payment, please let us know as soon as possible so that we may assist you.
Depending on your situation, we may be able to;
- Temporarily freeze payments to your instalment loan to offer you some breathing space
- Spread your contractual loan balance over a longer term to reduce your monthly payments
- agree to reduced repayments for a period of time
At no time will you incur any late fees or default charges for missed payments (QuidMarket does not charge any late fees or default fees for missed payments).
We will assess each customer on a case by case basis during this period of self-isolation due to COVID-19. We are here to assist you and will do everything that we can during these unprecedented times.
Our teams are now mostly working in the office, although we may have some staff working remotely. This does not impact our service and our team will be available to contact during our normal opening hours.
If you are in serious financial difficulties, advice and support can be found at www.moneyhelper.org.uk.
If you are in financial difficulties, we can recommend the following debt charities for good impartial advice and support.
0800 280 2816
PayPlan
0800 280 2816
Monday to Friday 8am-8pm or Saturday 9am-3pm.
StepChange
0800 138 1111
Monday to Friday 8am to 8pm and Saturday 8am to 4pm.